ATTENTION! For all license owners of Factory products!

How to get Support?

• SUBMIT a Ticket ONLY using the Support FORM available on our Contact us page.
• Get involved an become a member of our community through our Forums.
• Dont forget to check here all Ticket System PROCEEDINGS.

Please limit to a single Ticket, since this will speed up the reply and it's easier to follow.

Please note that our answers are included in the emails and login into the ticket system is not necessary.

If you have further issues then just reply back (exclusively to our support address, CC or BCC should be left empty!) without changing the email subject, so the system would be able to recognize it as a follow-up to your ticket or enter in our system with your ID. After 24 hours of non-activity from the customer or just after providing a solution, the ticket will be closed. Do not replay to tickets older then seven days since they wont be taken under consideration; we need the exact version data and configuration for debugging. Tickets will also be closed on new releases.